HLE loan application

I applied for a HLE online and faxed over to HDB the required documents on 27 August 2009. The HDB officer called me up on 1 Sep 2009, saying that they will require me to fax over my wife's e-payslip from June 2008 to May 2009 as well. I thought they only asked for 3 months e-payslip and that was what I faxed over. Their rationale is that that they wanted a breakdown of my wife's basic pay and flying allowance which the CPF statement did not provide.

I wrote an email to Cathay Spore base manager and asked for her help. This lady is totally unhelpful at all. She told my wife that if everybody asks to retrieve their e-payslip, she will be very busy. She said that she was a property agent last time and she can write a letter from Cathay stating the income for the period stated.

I checked with HDB but that will not suffice. They needed the e-payslip or else a letter from Cathay detailing the breakdown of basic pay and allowances month by month. My wife asked her again and she refused to do anything for us.

I was really fed up with this kind of working atitude. How much of a role model is she to the rest of the colleagues in the office? How did she get promoted to be the Spore base manager in the first place? This must have been a fluke!

My wife told me she saved some e-payslips for 2008 in her old NEC computer. I took it out and was so happy to see the e-payslips. But alas, I was not able to burn the info onto a disc, the USB port was not working, the wireless connection did not work and the computer rebooted at least 20 times in the one hour that I tried to retrieve the info. I gave up. I took the hard disk out and went to buy an external casing at Challenger store for $45. Ouch!!! That's expensive!!! Tears almost came down when I came home and printed it. Finally, mission accomplished. All thanks to that extremely unhelpful manager in Cathay.

I faxed the additional documents to Cathay the next morning (4 Sep 2009). I called up the HDB officer and she promised to expedite the process for me as I told her that it is urgent. Now, I can only pray to God that everything will run smoothly from now on. So, help me God. Amen.